Rosalie and the Case of the missing cases.

Back in March while we were still in Mexico, Rosalie saw an online ad for some small carry-on cases. She decided to buy them as they looked like just what we needed for when we travel. I was a bit dubious but as there wasn’t a lot of money involved I looked the other way.

After we got home we still hadn’t seen them so Rosalie sent an email to find out what was going on. She received a very polite reply and so we settled down to wait a little longer.

And we waited! We finally got an email saying that the cases had been delivered. The next time we were in Nanaimo we checked our mail and…nothing. When we got home I got the tracking number and plugged it in; the cases were in Alberta, or so they said.

Another email and another apology didn’t solve anything so Rosalie had had enough as it had been seven months since she had ordered them. By this time we suspected that we had been scammed: duh! She sent an email asking for our money back.

She was ticked right off!

But not just any email. This is how it went:

I still have not received my beautiful luggage I’ve been patiently waiting for.

So now I regret I must ask you to refund my money.

Definitely would have preferred to get the awesome luggage but since it looks like that won’t happen, please refund my money.

Thank you so much.

And they replied:

Dear customer

We urge the logistics company to deal with it as soon as possible, since it is an international logistics, it will take some time to deal with it

Please be patient for a week

Thank you for your understanding and support

Rosalie answered:

I still have not received my beautiful luggage sent from you yet.

My husband is Very Angry with me because he says you are a scam. He’s already beaten me once & if I don’t get the money back from you he will beat me within an inch of my life!

Please, please refund my money so he won’t.

Please refund to my credit card. I am so scared!

They answered:

Hello, I’m really sorry that you didn’t receive the package. To make up for your loss, we can resend a new package to you.

The new tracking number will take 7-10 days to arrive, and the delivery time for the package will be around 25-35 days

As soon as the courier comes out, it will be sent to you in a timely manner,

Can you accept it?

Looking forward to your reply

Rosalie again:

My husband says No.

He says I have waited long enough.

We are moving in 2 weeks so we won’t be at this address anymore.

My husband has no more patience and wants the money back on the credit card, Please.

I am worried about what he will do to me next if the money does not arrive soon! Please help me!

Back to them:

Dear customer
Hello, we will change a new express company here.
Make sure you get the package,
Is that okay with you?
Looking forward to your reply  

Rosalie:

The package will never arrive in 2 weeks before we move away.

So my husband insists you should return the money as the wonderful cases will not arrive before we move!

Them:

We guarantee that you will receive the package this time. Can you accept it?

Looking forward to your reply

Rosalie:

How can you guarantee the parcel can arrive in two weeks, when we won’t be here to accept it?

My husband is Really mad now.

Please just return the money to the credit card before he really does me in!

We haven’t heard back so I will have to give an update later. Oh boy! after all those hints about my abuse I’m expecting the cops at the door any time now. I laugh every time I read this. I’m very proud of my crazy wife.